The customer's path
The customer states the outcome in plain words. [98] The Foreman restates the brief and asks only the open questions. [98] The customer never sees a harness or a model name. [129]
Cards
A card asks one contract-changing question at a time. [98] The card lists its options with one marked as the recommendation. [162] The engine records the answer as a decision. [98]
A quiet customer receives the recommended option as the answer. [98] That answer carries the basis lane_rec in the record. [166] The customer can change the answer with a later line. [166]
The proxy customer
A dogfood run has no person at the customer seat. [102] The proxy seat answers each card with the recommended option. [102] Each proxy line carries a mark that names it as proxy work. [166]
Amendments
A person can relay an amendment from another member. [152] The amendment opens a card even after a default answer. [166] The card recommends the option that adopts the amendment. [162]
The one-clock rule
The record keeps UTC in each row. [179] Each line for a person renders times in that person's zone. [179] The line names the zone beside the time. [179]